To Our Valued Clients,
As the global implications of COVID-19 continue to evolve, we at Interdev Technologies want to thank you for your work on the front lines of the relief efforts. We are sensitive to the impacts this is having on your lives and on your organizations. We therefore remain committed to supporting you in every way we can. Interdev will remain fully operational and available 24/7 during this time. We would like to take this opportunity to reiterate our commitments to you, all of which will help to ensure the safety of our staff, our clients, and our partners.
Technical Support
- Our support offices are fully functional offering 24/7 remote and over-the-shoulder troubleshooting.
- The repair center is following proper protocol to disinfect tablets before and after working on the repair.
- Social distancing is taking place at our headquarters across all departments.
Software
- Interdev has a screening tool available in the ePCR, which is automatically sent to partners if positive.
- The Mobile Data Terminal alerts crews of cases suspected by dispatch.
- Education is being shared across clients about how to properly protect themselves, screen patients, and swab suspected cases for testing.
Client Services
- All COVID-19 related issues are treated as the highest priority item.
- Implementation teams are working hard to ensure all technical enhancements generated from requests by clients are made available to all clients.